Some Commonwealth Bank customers hit by service outage - 2EC

Commonwealth Bank says it is “urgently investigating” problems that stopped some customers from accessing its services.

Australia’s biggest bank said on Monday its call centres were experiencing higher volumes of customer enquiries on this incident, as well as longer wait times.

It said its branches were open but staff there would not have further details.

“We are aware some customers are experiencing intermittent difficulties accessing some of our services and we are urgently working to resolve these issues,” the bank said via a statement on its website shortly at midday.

“We will provide real-time information here on our service updates page as we know more,” it added.

“Please check back here to stay updated.

“We thank customers for their patience and ask our customers to please be mindful of the wellbeing of our people as they continue to serve our customers.”

According to outage website DownDetector, almost 3500 customers were reporting issues across the country mid morning on Monday.

However that number had dropped below a thousand by early afternoon.

AAP 2023