Blake Lively accuses It Ends With Us director Justin Baldoni of ...

Last summer, as the release of It Ends With Us approached, Justin Baldoni, the director and a star of the film, and Jamey Heath, the lead producer, hired a crisis public relations expert.

During shooting, co-star Blake Lively had complained that the men had repeatedly violated physical boundaries and made sexual and other inappropriate comments to her. Their studio, Wayfarer, agreed to provide a full-time intimacy co-ordinator, to bring in an outside producer and to put other safeguards on set. In a side letter to Lively’s contract, signed by Heath, the studio also agreed not to retaliate against the actress.

But by August, the two men, who had positioned themselves as feminist allies in the #MeToo era, expressed fears that her allegations would become public and taint them, according to a legal complaint that she filed on Friday. It claims their PR effort had an explicit goal: to harm Lively’s reputation instead.

Her filing includes excerpts from thousands of pages of text messages and emails she obtained through a subpoena. These and other documents were reviewed by The New York Times.

There have long been figures behind the scenes shaping public opinion about celebrities – through gossip columns, tabloids and strategic interviews. The documents show an additional playbook for waging a largely undetectable smear campaign in the digital era. Although the film, about domestic violence, was a box office hit, making nearly $350 million worldwide, online criticism of the actress skyrocketed.

“He wants to feel like she can be buried,” a publicist working with the studio and Baldoni wrote in an August 2 message to the crisis management expert, Melissa Nathan.

“You know we can bury anyone,” Nathan wrote.

In subsequent weeks, Nathan, whose clients have included actor Johnny Depp and rappers Drake and Travis Scott, went hard at the press, pushing to prevent stories about Baldoni’s behaviour and to reinforce negative ones about Lively, the text messages show. Jed Wallace, a self-described “hired gun”, led a digital strategy that included boosting social media posts that could help their cause.

A lawyer for Wayfarer said in a statement to the Times that the studio, its executives and its public relations representatives “did nothing proactive nor retaliated” against Lively, and accused the actress of “another desperate attempt to ‘fix’ her negative reputation”.

“These claims are completely false, outrageous and intentionally salacious with an intent to publicly hurt and rehash a narrative in the media,” wrote the lawyer, Bryan Freedman.

Freedman did not address her allegations about misconduct during the filming by Baldoni and Heath. He alleged that Lively planted “negative and completely fabricated and false stories with media” about Baldoni, which he said “was another reason why Wayfarer Studios made the decision to hire a crisis professional”.

The effort to tarnish Lively appears to have paid off. Within days of the film’s release, the negative media coverage and commentary became an unusually high percentage of her online presence, according to a forensic review she sought from a brand marketing consultant.

Lively, who is married to actor and entrepreneur Ryan Reynolds of Deadpool fame and who is close with Taylor Swift, experienced the biggest reputational hit of her career. She was branded tone-deaf, difficult to work with, a bully. Sales of her new hair care line plummeted.

“Is Blake Lively set to be CANCELLED?” read a Daily Mail headline one week into the attacks.

Baldoni emerged largely unscathed. This month, he was honoured at a star-studded event celebrating men who “elevate women, combat gender-based violence and promote gender equality worldwide”.

Lively’s complaint – against Baldoni, Heath, Wayfare, studio co-founder Steve Sarowitz, Nathan and Jennifer Abel, another public relations executive involved in the campaign – alleges sexual harassment and retaliation, among other claims. The complaint, filed with the California Civil Rights Department, is a precursor to a lawsuit.

In a statement, Lively said: “I hope that my legal action helps pull back the curtain on these sinister retaliatory tactics to harm people who speak up about misconduct and helps protect others who may be targeted.”

She also denied that she or any of her representatives planted or spread negative information about Baldoni or Wayfarer.

Justin Baldoni attends the world premiere of It Ends with Us.Credit: Evan Agostini/Invision/AP

In May, several months after the filming wrapped, Baldoni realised Reynolds had blocked him on Instagram.

“We should have a plan for IF she does the same when movie comes out,” Baldoni wrote of Lively in a text exchange that included Abel, a publicist who has long worked with him and Wayfarer.

Baldoni, 40, and Heath, 55, had a lot riding on the film, which is based on a bestselling novel by Colleen Hoover.

Baldoni was best known for satirical romantic dramedy Jane the Virgin. Wayfarer provided the resources for bigger ambitions. It was bankrolled by billionaire Sarowitz, co-chair of the studio with Baldoni. They and Heath are all deeply involved with the Baha’i religious organisation, which promotes unity, peace and gender equality. Baldoni has presented himself as an ally to women, writing books, co-hosting a podcast with Heath and giving talks on toxic masculinity.

Lively, 37, was by far the bigger star. She built businesses outside the entertainment industry, appeared on the covers of glossy magazines and amassed more than 45 million Instagram followers.

Lively had expressed concerns about Baldoni from the beginning, according to her legal complaint. Before shooting began, for example, she objected to sex scenes he wanted to add that she considered gratuitous.

In November 2023, as the cast of It Ends With Us was preparing to resume shooting after a months-long writers’ strike, Lively went to Wayfarer with the side letter seeking safeguards.

“Our client is willing to forego (sic) a more formal HR process in favour of everyone returning to work and finishing the film as long as the set is safe moving forward,” her legal team wrote to the studio.

She detailed her complaints during a meeting with Baldoni, Heath and other producers in January, according to the legal filing. She claimed Baldoni had improvised unwanted kissing and discussed his sex life, including encounters in which he said he may not have received consent. Heath had shown her a video of his wife naked, she said, and he had watched Lively in her trailer when she was topless and having body make-up removed, despite her asking him to look away. She said both men repeatedly entered her make-up trailer uninvited while she was undressed, including when she was breastfeeding.

In agreeing to the terms that Lively sought, Wayfarer acknowledged that “although our perspective differs in many aspects, ensuring a safe environment for all is paramount”, according to her legal complaint.

By spring, Lively told people with whom she worked that the men’s behaviour had improved with the new protections.

But she was now in a creative battle with them. With the support of Sony, the film’s distributor, she made her own cut of the movie, bringing in editors and a composer and adding one of Swift’s songs.

In the end, Sony and Wayfarer went with Lively’s cut, and she got a producer credit.

As the film release neared, Lively and other cast members told Sony and Wayfarer they would not do any appearances alongside Baldoni.

So did Hoover, the author, who had her own dissatisfactions with him and who had become more upset after he told her about Lively’s allegations, according to text messages from Baldoni and Heath.

By the first week of August, Wayfarer and Baldoni had retained Nathan, who had worked with high-profile clients including Depp, whose ex-wife, Amber Heard, accused him of physical abuse.

This year, after a decade at New York consultancy Hiltzik Strategies, Nathan started her own firm, TAG PR. Its majority stakeholder is a company run by entertainment industry executive Scooter Braun.

In an initial planning document sent to Wayfarer and Baldoni on August 2, Nathan suggested media talking points, including that Lively used an imbalance of power to take creative control of the film.

But Baldoni wanted more.

“Not in love with the document they sent,” he responded in a text exchange that included Abel and Heath. “Not sure I’m feeling the protection I felt on the call.”

Abel relayed his frustration to Nathan: “I think you guys need to be tough and show the strength of what you guys can do in these scenarios. He wants to feel like she can be buried.”

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Nathan responded: “Of course – but you know when we send over documents we can’t send over the work we will or could do because that could get us in a lot of trouble. We can’t write we will destroy her.”

Moments later, she said: “Imagine if a document saying all the things that he wants ends up in the wrong hands.

“You know we can bury anyone.”

Three days later, Baldoni texted Abel, flagging a social media thread that accused another celebrity of bullying behaviour and that had generated 19 million views. “This is what we would need,” he wrote.

Nathan soon floated proposals to hire contractors to dominate social media through “full social account take-downs”, by starting “threads of theories” and generally working to “change narrative”.

“All of this will be most importantly untraceable,” she wrote.

Within days, the group was working with Wallace, whose company, Street Relations, offers services ranging from public relations to more opaque crisis management. Court records show his clients have included Paramount Pictures and YouTube personality Adin Ross.

And in a since-deleted LinkedIn profile, Wallace described himself as “a hired gun” with a “proprietary formula for defining artists and trends”.

The August 6 premiere brought the first wave of press coverage questioning what had happened during the filming. A Hollywood Reporter story speculated about a rift between Lively and Baldoni, after TikTokers noticed that the two stars didn’t pose for photographs together and that Lively and other cast members didn’t follow Baldoni on Instagram.

Nathan had already been speaking to other journalists, according to text messages.

When Abel on August 4 wrote to her that “I’m having reckless thoughts of wanting to plant pieces this week of how horrible Blake is to work with. Just to get ahead of it”, Nathan replied that she had spoken off the record to an editor at The Daily Mail.

“She’s ready when we are,” Nathan wrote.

A flurry of articles followed the Hollywood Reporter piece. Many made it seem as if the only rift was over creative control. Some journalists had gotten wind of complaints about Baldoni’s behaviour, but none of the most serious ones were published.

“He doesn’t realise how lucky he is right now,” Nathan texted Abel.

In other exchanges, Nathan said she had kept allegations against him out of stories, writing in one message that major news outlets were “standing down on HR complaint”.

Meanwhile, an online backlash against Lively was under way. It is impossible to know how much of the negative publicity was seeded by Nathan, Wallace and their team, and how much they noticed and amplified.

On August 10, Kjersti Flaa, a Norwegian entertainment reporter, uploaded to YouTube a 2016 interview in which Lively snapped back when Flaa commented on her baby “bump” and remained testy for the rest of the conversation. Flaa titled it “The Blake Lively interview that made me want to quit my job”, and told The Daily Mail that “it’s time that people behaving badly in Hollywood, or anywhere else for that matter, gets called out for it”.

It wasn’t the first time she had posted a video aligned with a client of Nathan’s. In 2022, in the midst of Depp’s legal battle with Heard, Flaa posted clips of her interviews with the actor, tagged #JusticeForJohnnyDepp.

During the film rollout, Lively was also accused of being insensitive about domestic violence. The official promotion plan instructed the cast to focus more on the uplifting aspects of the movie than on abuse, and to embrace a floral theme (her character has a flower shop). In several appearances, she never made reference to domestic violence at all. And she faced criticism when her Betty Booze beverage company was promoting the film, given the role alcohol can play in abusive relationships.

Seeing that blowback, the text messages show, Baldoni and his PR team decided instead to highlight survivors of domestic violence in his interviews and social media.

More criticism came when Lively said in an interview that Reynolds, who had no role in the film, had helped rewrite a scene, prompting snarky comments about the actress leaning on her husband and speculation that he had violated the writers’ strike.

It is unclear exactly how Wallace operated. There are references in emails to “social manipulation” and “proactive fan posting” and text messages cite efforts to “boost” and “amplify” online content that was favourable to Baldoni or critical of Lively.

“We are crushing it on Reddit,” Wallace told Nathan, according to a text she sent Abel on August 9.

The next day, one of Nathan’s employees texted, “We’ve started to see shift on social, due largely to Jed and his team’s efforts to shift the narrative.”

Nathan wrote to Abel: “And socials are really really ramping up. In his favour, she must be furious. It’s actually sad because it just shows you have people really want to hate on women.”

When a TikTok sleuth started asking questions about Baldoni, Abel texted that “this girl is on a very dangerous crusade”.

“We’ve flagged to Jed and his team for more serious action on the social side,” she wrote.

Throughout the text exchanges, Baldoni encourages the PR team, sometimes flagging social media posts for it to use. On August 15, he proposes “flipping the narrative” on a positive story about Lively and her husband by “using their own words against them.”

Other times, he appears to vacillate, seeking assurances about the tactics being deployed.

When he notices a tabloid article critical of Lively, he sends a worried text: “How can we say somehow that we are not doing any of this – it looks like we are trying to take her down.” On another occasion, he wondered whether they were deploying fake “bot” accounts on social media.

“I can fully fully confirm we do not have bots,” Nathan wrote, adding that any digital team would be too intelligent to “utilise something so obvious”.

Wallace’s operation, she wrote, “is doing something very specific in terms of what they do. I know Jamey & Jed connected on this.”

Baldoni, Nathan and others on the team claimed in their text exchanges that Lively was using her own public relations team to create bad press about Baldoni but they cited no evidence to support those claims.

By mid-August, the team was revelling in the damage to Lively’s image.

On August 16, Nathan shared the Daily Mail article headlined “Is Blake Lively set to be CANCELLED?” with references to “hard to watch” videos and a “tone-deaf” promotional Q&A.

“Wow. You really outdid yourself with this piece,” Abel responded.

“That’s why you hired me right?” Nathan replied. “I’m the best.”

A brand marketing consultant, Terakeet, produced a report in August for Lively that concluded she had probably been the object of a “targeted, multichannel online attack” similar to one against Heard, and that it was damaging her reputation.

The report did not identify who was behind the attack.

But by analysing “the entirety of Google’s search index” for Lively’s name, it found that 35 per cent of the results also included a reference to Baldoni. This was highly unusual given the length of her career, the company said, and suggested that the media environment was being manipulated.

A separate report, by Lively’s hair care company, Blake Brown, found the social media onslaught also had a negative effect on that business. Her product line, which had launched in August with record-breaking sales, estimates that it lost as much as 78 per cent in sales.

With the recent arrival of It Ends With Us on Netflix, Baldoni has begun another round of promotion and messaging.

In an interview on Access Hollywood, he said that “there is never an excuse” to “hurt a woman, physically or emotionally”. “We men have to step up and figure out how we can be better allies,” he said.

This article originally appeared in The New York Times.

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