A Permanent Quiet Hour Introduced at Erina Service NSW Centre

A permanent Quiet Hour every Wednesday has been introduced at the Erina Service NSW centre. This initiative was previously trialed by the NSW Liberal and Nationals Government in 2022, specifically at the Erina centre, and it proved to be a massive success. Member for Terrigal, Adam Crouch, expressed his delight with the outcome of the trial.

Crouch stated, “The Quiet Hour trial at Erina Service NSW was immensely successful and 97 per cent of people surveyed found it a positive experience. It’s fantastic that a permanent Quiet Hour is now being rolled out at the Erina Service NSW, as well as to 107 Service Centres across NSW. This will allow people in our own community who may be sensitive to light or over-stimulated by sound to complete Service NSW transactions in a more comfortable and safe environment.”

During Quiet Hour, the volume of music and ticket announcements will be reduced, and the lighting will be dimmed. The customers will be kindly asked to minimize conversations and put their mobile phones on silent mode to maintain a peaceful environment. To ensure excellent service, Service NSW staff members are also undergoing disability awareness training to provide extra support for customers living with disabilities and their carers.

Crouch expressed his pride in the Service NSW staff, especially those at the Erina Service Centre, for their exceptional customer service. He said, “Introducing a Quiet Hour is a small step forward, but for Service NSW customers living with disability, it is a big step towards creating a supportive and inclusive environment.”

The Quiet Hour at the Erina Service NSW Centre will take place every Wednesday between 4pm and 5pm. People interested in learning more about this initiative and checking the participating Service Centres can visit the website: www.service.nsw.gov.au/about-us/our-organisation/quiet-hour.

Credit: coastcommunitynews.com.au

ENND