Millions of customers impacted as online banking outage hits ...

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Millions of customers impacted as online banking outage hits Westpac, St George

3:04pm Oct 14, 2024

Millions of Westpac and St George customers were locked out of their online banking for about two hours today due to an outage.

Westpac - Figure 1
Photo 9News

The bank confirmed some customers were unable to access the Westpac app due to an unexpected issue.

Westpac's online and banking services have since been restored nearly two hours after it was first reported.

The Westpac app is down for some customers. (X/@InfinityTimesMe)

"We apologise for the disruption this afternoon and thank you for your patience during this time," Westpac said in a statement.

Westpac - Figure 2
Photo 9News

The outage occurred about 1.40pm and impacted customers at Westpac, St George and Bank SA.

"We're aware that some customers are currently experiencing intermittent issues with Online Banking," Westpac said in a statement.

"We're working to fix the issue as a priority and apologise for the inconvenience."

St George, which is part of Westpac Group, also confirmed it was experiencing outages.

Westpac - Figure 3
Photo 9News
St George bank also said it was experiencing online banking issues. (Attila Csaszar)

Some customers on social media noted they could not log onto the app or online banking via desktop.

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