iTWire - Latitude Financial says personal data of 330000 stolen in ...

21 Mar 2023

Latitude Financial says personal data of 330,000 stolen in breach

Image by Gerd Altmann from Pixabay

Financial services provider Latitude Financial says the personal information of about 330,000 customers and applicants was stolen during a data breach which it made public on 16 March.

It warned that this number could increase as its review of the incident widened to include "non-customer originating platforms and historical customer information".

In an update about the investigation into the breach on Monday, the company said about 96% of the personal information that was filched was copies of drivers' licences or driver licence numbers.

Also stolen were Medicare card and passport details, though this was 1% and 4% respectively of the total data theft, Latitude said.

The breach is now being investigated by the Australian Federal Police.

Major Australian retailers Harvey Norman, JB Hi-Fi, David Jones and The Good Guys offer buy-now-pay-later services in association with Latitude.

"Because the attack remains active, we have taken our platforms offline and are unable to service our customers and merchant partners," Monday's statement said. "We cannot restore this capability immediately.

"However, we are working to do so gradually over the coming days and ask our customers for their continued patience. Our restoration of these services is aligned to our forensic review."

Latitude chief executive Ahmed Fahour said: "I sincerely apologise to our customers and partners for the distress and inconvenience this criminal act has caused. I understand fully the wider concern that this cyber-attack has created within the community.

“Our focus is on protecting the ongoing security of our customers, partners and employees’ personal and identity information, while also doing everything we can to support customers and applicants who have had information stolen.

“While we continue to deliver transactional services, some functionality has been affected resulting in disruption. We are working extremely hard to restore full services to our customers and merchant partners and thank them for their patience and support. We understand their frustration. Customers should refer to Latitude’s website for regular updates.”


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Sam Varghese

Sam Varghese

Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

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